Maintaining Employee Experience When Leadership Changes
How do we maintain employee experience when leadership changes More importantly how does that employee experience effect the company.that's what I would like to discuss with you today.
Where does employee experience come from? That’s a more complicated question than you might think. My personal belief is that employee experience emanates largely from the people on your team—from their shared values and objectives.
With that said, I also think team leaders play a significant role in shaping and codifying that culture.
So what happens when your team leader leaves? Can the remaining employees keep that spark alive? I believe that they can—and here are some suggestions for how.
Here are five ways we can maintain the employee experience and even make it better!
#1 Look back to your statements of purpose. One thing the team can do together is to use the departure of a leader as an excuse to review their core values. Do you have a mission statement? A written document that outlines your values? Take some time to remind yourself of what those documents say.
#2 Focus on communication. If you’re in a position of leadership or management, communicate with the people who report to you. Remind them of your company’s values and commit to doubling down on them even during a season of change.
#3 Talk about anxieties. You and your team members may have some concerns about the long-term fate of your culture. Talk through those anxieties and see if you can come up with some practical ways to safeguard your shared values. It all comes back to communication!
#4 Connect with your customers. Sometimes, talking with your customers and clients is a good way to remind yourself of what your values are—and of why you committed to them in the first place!
#5 Remember your role in shaping culture. Finally, just remind yourself that employee experience doesn’t emanate from any one leader; you and your team members create the experience together through your everyday decisions and priorities.
The power to preserve your positive employee experience and culture ultimately lies with you!